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Replacement and Refund Policy

There are a few important things to keep in mind when returning a product purchased from SureServ:
  1. Replacement guidelines:
    • Replacement reasons: If the unit is defective, of the wrong size, the wrong item, has missing accessories, or damaged.
    • A buyer has to return an item within 7 days from the date of receipt.
    • The item must be unused and in the same condition when it was received.
    • The item must be in the original, unopened packaging [if applicable].
    • The item must be accompanied by the receipt or proof of purchase.
    • CBSI will not accept a returned product unless such product is proven defective by an accredited SureServ technician.
  2. For refunds: Order should be cancelled in and unit should be undelivered.
  3. If you need to replace an item, please┬ácontact us via or email us at with your order number and kindly indicate the specific details (i.e. brand, model, color, quantity) of the product you would like to return.
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